Agoda.com, Asia’s leading hotel booking site and part of Nasdaq-listed Priceline Group (Nasdaq:PCLN), has taken a look back at 2012 and compiled a list of its twelve highest rated hotels for the year as graded by customers.
The reviews on Agoda.com are an important record of a customer’s actual experience at a hotel. Free from PR spin and embellishment, reviews that appear on the website are written by actual customers only after they have completed their stay, and as such are an accurate reflection of an average visit.
When customers review a hotel, they are asked to rate their stay based on various criteria, including value for money, location, staff performance, cleanliness, comfort, and food. These scores are then averaged to get that customer’s overall rating of the hotel. To find the top-rated hotels for 2012, Agoda.com took the sum of all customer ratings on a particular hotel and divided that by the number of reviews to get the hotel’s final ranking.