Agoda.com, Asia’s leading hotel booking site and part of Nasdaq-listed Priceline Group (Nasdaq:PCLN), has released a list of Asia’s best airports as ranked by customers who flew into its largest cities.
Airports are fascinating structures, and require a level of planning and design not unlike a small city. In this regard, a customer’s perception of whether an airport is “good” or not depends on many factors: signage, food selection, facilities for the disabled, ease of movement, rest options and even how many bathrooms there are.
Failure to plan correctly can result in expensive delays, such as when Heathrow Airport’s new Terminal 5 opened in 2008 and had to content with dozens of cancelled flights and thousands of stranded passengers on its first day. Similarly, Denver Airport’s cutting-edge baggage system turned out to be a failure, costing the airport USD $1 million per month in maintenance costs until it was ultimately abandoned. When it comes to airports, details matter.